Refund Policy

We want you to be fully satisfied with your purchase. This Refund Policy sets out your rights to return products and obtain refunds in accordance with consumer protection laws in the United Kingdom, European Union, and United States.

How to Request a Refund

To request a refund:

Email sales@jerimani.com with your order number and reason for return.
We will confirm eligibility and provide a return address or label.
Ship the product back within 14 days of approval.
Refunds are processed once the returned item is received and inspected.

Where required, local consumer rights will prevail over this policy.

1. Customers in the United Kingdom

This policy is compliant with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Refund Period
You have 30 calendar days from the date you receive your order to request a refund.

Eligibility for Refund
Refunds are available in the following circumstances:

Defective or misdescribed goods: Full refund within 30 days of delivery.
Change of mind (distance purchases only): if you bought online, you have a 14-day cooling-off period from receipt to cancel for any reason and receive a full refund. After 14 days and up to 30 days, we may offer a partial refund or store credit at our discretion.
Non-defective goods: Refunds are possible only if the item is unused, in original packaging, and with tags and labels intact.

Deductions and Partial Refunds
A partial refund may apply if:

The product has been used or washed;
Tags or hygiene seals are removed;
The packaging is missing or damaged; or
The product shows signs of wear not due to a defect.

Exclusions
No refund will be issued for:

Customised or personalised items;
Goods damaged after delivery by misuse, accident, or neglect.

Method and Timing of Refund
Approved refunds will be processed to your original payment method within 14 days of receipt of the returned goods.

2. Customers in the European Union

This section complies with the EU Consumer Rights Directive (2011/83/EU) and related national consumer protection laws.

Refund Period
Consumers have a 30-day window to request a refund. Within this period:

The mandatory 14-day cooling-off period applies for online and distance sales; and
An additional 16 days are offered by our extended policy.

Eligibility and Conditions
Refunds are granted for:

Defective, damaged, or misdescribed products: Full refund or replacement.
Change of mind: Within 14 days (full refund); after 14 but before 30 days, partial refund depending on product condition.

Condition of Returned Items

Full refund: item unused, original packaging, all tags attached.
Partial refund (up to 80%): if used or tags removed, provided item remains in saleable condition.
No refund: items returned soiled, washed, or materially altered.

Refund Method
Refunds will be processed within 14 days of receiving your return or proof of return postage, whichever is earlier.

3. Customers in the United States

This policy follows Federal Trade Commission (FTC) guidelines and state-level consumer protection standards (including California and New York consumer laws).

Refund Period
We offer a 30-day return window from the date of delivery for eligible products.

Conditions for Refund

Defective or damaged on arrival: Full refund or replacement at no cost.
Change of mind: Accepted within 30 days, provided the product is unused, unwashed, and all tags are intact.
Partial refund: If items are returned with minor wear, missing tags, or incomplete packaging, a partial refund will apply.
Non-returnable items: Personalised goods, final-sale items, or goods showing misuse or damage after delivery.

Proof of Purchase
A receipt, order confirmation, or proof of purchase is required to process any refund.

Refund Processing
Refunds will be issued to the original payment method within 10 business days of receipt and inspection of the returned goods.